Add new answer

How to add a new answer

An older version of the bot might show a different layout than the pictures shown below. Most areas that need filling in or need adjusting are still the same.

An Answer can be of two types:

1. FAQ: A single answer

2. FLOW: A pre-configured dialog (see Manage Flows for more information)

Create a new answer by the steps depicted in the following screenshots after clicking Add answer.

1. Fill in a name. This name will be the title of this FAQ within the studio. (example: 'Foundation date')

2. Fill in a Label (example: 'Foundation date')

3. Fill in a Title (example: 'When is your company founded?')

4. Choose type 'FAQ'

5. Fill in an Answer (example: 'We are founded in October 2017')

6. Train the bot with training phrases and add a couple of example sentences for this question (press enter after every sentence).

7. Click the blue Save button in the bottom of the screen

Instead of adding custom training phrases to a question you also have the option to select Existing. With Existing training you are able to link any existing intent to an Answer. These existing intents are centrally trained and kept up to date. For example opening_hours, subscribe, privacy_data, callmeback.

Now you have saved this new answer and you can test it, but first the AI needs to be properly trained.

Train the AI

1. Click the Train button

2. It might take a minute for the training to finish

3. Now start your bot and test your newly trained question.

Notice it will respond to variations of the question too. Whenever you notice it is not giving the right answer you can go back to the content section and add new training sentences covering the sentences that failed. This way your chatbot becomes smarter every time.