Virtual Chat agent
Default flows of your virtual chat agent
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Default flows of your virtual chat agent
Last updated
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Your virtual agent comes with standard pre-trained behaviour, like responding to a simple hello or goodbye. The installed skills are equipped with specific pre-trained dialogs and intents to perform this behaviour. We call these dialogs in this context "system dialogs".
Flows can be configured in such a way that they override system behaviour. Out of the box, your virtual agent is configured with four Flows that are triggered by system dialogs. This way they get executed instead of the normal system behaviour. These four flows are:
The below picture shows how these Flows work out in a typical conversation.
The underlying pages explain each Flow in more detail and shows you which actions are involved. Feel free to extend or change these Flows however you like.
The two flows in the bottom are not system flows. They are custom flows. They support your Virtual Agent with additional behaviour that doesn't necessarily override default system behaviour.
