Virtual Agent Manual
  • Getting started
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    • Topics
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    • Notes
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  • Frequently asked questions
    • Push notifications
    • Escalation isn't working
    • Conversation <button>
    • Multiple inboxes
      • Add inbox
      • Appoint users to inboxes
      • Configure escalation actions
    • WhatsApp for Business
    • Number porting
  • News
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  1. Frequently asked questions
  2. Multiple inboxes

Appoint users to inboxes

How to appoint users to specific inboxes

PreviousAdd inboxNextConfigure escalation actions

Last updated 3 years ago

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Only Environment managers can appoint users to inboxes

  1. Click on Admin under Admin in the main menu on the left hand side

  2. Click on Environment

  3. Select the pen icon under Tags to set the inbox(es) the user will get notifications from

  4. Type in the Tag linked to the preferred inbox(es) and press Enter

The user will only get notifications from the assigned inboxes but will be able to see all others.