Dial
How to call a department in a flow
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How to call a department in a flow
Last updated
Was this helpful?
When the Virtual Voice Agent has to pass the caller on to the requested department it will use the Dial action in the flow. This will tell the bot to call a specific number or extension for a specific department and will let the caller know it is trying to get in contact with the department. You can use the Dial function for other purposes as well.
Parameter
Description
Number
choose a number or extension it has to call (include country code)
Extension
toggle on when you fill in an extension
Text
Fill in the text you want the bot to say when performing this action
Condition to action
to configure when or when not to execute this action (see )
