Virtual Agent Manual
  • Getting started
  • Provisioning
    • Create bot
    • Language and timezone
    • Connect to a channel
      • Connect website
      • Connect phone
      • Connect Whatsapp
      • Connect to Microsoft Teams
    • Invite users
  • Onboarding
    • Sign up
    • Inbox Settings
    • Availability settings
    • Privacy
  • Content
    • Basics
      • Conditions
      • Embedding
      • Tags
    • Answers
      • First time
      • Add new answer
      • Alternative answers
      • Follow-up suggestions
      • Glossary
    • Auto Responses
    • Flows
      • Template Flows
        • Virtual Chat agent
          • Start flow
          • Menu flow
          • Unknown flow
          • Close flow
          • Poll flow
          • Nudge flow
        • Virtual Voice Agent
          • Start flow
          • Menu flow
          • Unknown flow
          • Close flow
          • Message flow
      • Action types
        • Say
        • Ask
          • Ask text
          • Ask choice
          • Ask topic
          • Ask name
          • Ask email
          • Ask phone
        • Show
        • Prompt
        • Form
        • Escalate
        • Invoke
        • Tag
        • Note
        • Email
        • SMS
        • Dial
        • Stop
        • Close
        • Cancel
    • Topics
    • Nudges
      • Welcome Nudges
      • Manual Nudges
      • A/B testing
  • Operation
    • Live chat
      • Escalation
      • Inbox
      • Assign
      • Join
      • Send
      • Leave
      • Close
    • Notes
    • Additional skills
      • Skills settings
      • Google Search
      • Calendar Booking
  • Frequently asked questions
    • Push notifications
    • Escalation isn't working
    • Conversation <button>
    • Multiple inboxes
      • Add inbox
      • Appoint users to inboxes
      • Configure escalation actions
    • WhatsApp for Business
    • Number porting
  • News
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  • Instructions
  • Supported languages

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  1. Provisioning

Language and timezone

Bot identity settings

PreviousCreate botNextConnect to a channel

Last updated 3 years ago

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The first thing you need to take care of when setting up your bot is to configure the languages and time zone you want to support.

Instructions

  1. Click on Settings under build in the main menu on the left hand side

  2. Click on Identity to open the Bot Identity page (should be selected by default)

  1. Add a picture for the bot

  2. If preferred change the name of the bot

  3. Change or add Additional languages by clicking in the language field. Repeat this for all additional languages you want to support

  4. If preferred change the Description of the bot

  5. Configure the Time zone to your preferred time zone

  6. If your company has a privacy policy page, fill in the URL here. There will be a button shown in the chat window with the customer so it will always be available to them.

  7. Click Save

  8. Click Publish bot

Supported languages

The (formal) statements behind certain languages states that the formal usage of the language will be used.