Email

How to send an email as part of a flow

Purpose

Virtual Agents are able to send Emails in order to communicate with users, operators or anybody else with an Email address. This can be useful for situations like confirming a conversation outcome, sending more information or sending notifications.

Email action

An email can be send to either the user (in which case the Email address doesn't need to be explicitly provided) or to an explicit email address.

Parameters

Parameter	Description
To	choose "Email" or "User"
Email address	email address to send the email to (only when to "Email" is chosen)
Subject	title of the email
Body	the contents of the email will be automatically generated when left blank
Condition to action	to configure when or when not to execute this action (see conditions)
CC	the list of email addresses to use in CC
BCC	the list of email addresses to use in BCC

Embedding data

Information that is captured by the Virtual Agent can be embedded in the body or subject by using {{ ... }}. This is mustache syntax. See this page for more information on how to embed information in your content using the mustache syntax.

The body will be generated automatically if left blank. In that case the Email will include the first name, last name, email and phone number of the user.