Virtual Agent Manual
  • Getting started
  • Provisioning
    • Create bot
    • Language and timezone
    • Connect to a channel
      • Connect website
      • Connect phone
      • Connect Whatsapp
      • Connect to Microsoft Teams
    • Invite users
  • Onboarding
    • Sign up
    • Inbox Settings
    • Availability settings
    • Privacy
  • Content
    • Basics
      • Conditions
      • Embedding
      • Tags
    • Answers
      • First time
      • Add new answer
      • Alternative answers
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      • Glossary
    • Auto Responses
    • Flows
      • Template Flows
        • Virtual Chat agent
          • Start flow
          • Menu flow
          • Unknown flow
          • Close flow
          • Poll flow
          • Nudge flow
        • Virtual Voice Agent
          • Start flow
          • Menu flow
          • Unknown flow
          • Close flow
          • Message flow
      • Action types
        • Say
        • Ask
          • Ask text
          • Ask choice
          • Ask topic
          • Ask name
          • Ask email
          • Ask phone
        • Show
        • Prompt
        • Form
        • Escalate
        • Invoke
        • Tag
        • Note
        • Email
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        • Dial
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        • Close
        • Cancel
    • Topics
    • Nudges
      • Welcome Nudges
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      • A/B testing
  • Operation
    • Live chat
      • Escalation
      • Inbox
      • Assign
      • Join
      • Send
      • Leave
      • Close
    • Notes
    • Additional skills
      • Skills settings
      • Google Search
      • Calendar Booking
  • Frequently asked questions
    • Push notifications
    • Escalation isn't working
    • Conversation <button>
    • Multiple inboxes
      • Add inbox
      • Appoint users to inboxes
      • Configure escalation actions
    • WhatsApp for Business
    • Number porting
  • News
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  1. Frequently asked questions

Escalation isn't working

No live chat escalations

PreviousPush notificationsNextConversation <button>

Last updated 4 years ago

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Why am I not receiving chat messages in my inbox?

There can be several reasons that prevent your virtual agent to escalate conversations. Please check the following:

If this doesn't work, it might be that the Chat skill isn't installed. Please address your Environment manager or a Developer.

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