Tags

Which tags are available out of the box?

To make items in the Content section conditional to a specific state we use conditions. Conditions are based on the existence or non-existence of tags. Tags can be set as part of Content items, like the parameter Set tags in Answers or the tag action in Flows.

But there are also system tags that the bot will set automatically when needed. This page gives an overview of these tags.

Tag	Description
opened	Set when we are within the opening hours as defined in studio settings
closed	Set when we are outside the opening hours as defined in studio settings
email	Set when the user provided his or her email address
phone	Set when the user provided his or her phone number
form_submitted	Set when the user submitted the form action
form_cancelled	Set when the user cancelled the form action
escalated	Set when the bot escalated the conversation
no operator	Set when escalated but there was no operator present
whatsapp number	A whatsapp number is configured in the widget
facebook enabled	Facebook messenger is enabled
web capable	Frontend is web capable (web widget, pwa and studio)
skill:answers	Skill answers is installed (same for all other skills)
frontend:web_widget	Current frontend is web_widget (replace frontend for any of the other supported frontends: alexa, discord, facebook, google_assistant, hangouts_chat, icws, matrix, teams, slack, phone, telegram, twilio_voice, web_api, web_pwa, web_widget, whatsapp, studio)