SMS

How to send an SMS as part of a Flow

Make sure to configure an SMS provider in order to use this action, see SMS provider for more details.

Purpose

Virtual Agents are able to send SMS messages in order to communicate with users, operators or anybody else with a phone number. This can be useful for situations like for instance sending notifications.

SMS action

An SMS can be send to either the user (in which case the phone number doesn't need to be explicitly provided) or to an explicit phone number.

Parameters

Parameter	Description
To	choose "Mobile" or "User"
Phone number	phone number to send the SMS to (only when to "Mobile" is selected)
Subject	title of the SMS
Body	the body of the SMS
Condition to action	to configure when or when not to execute this action (see conditions)

Embedding data

Information that is captured by the Virtual Agent can be embedded in the body or subject by using {{ ... }}. This is mustache syntax. See this page for more information on how to embed information in your content using the mustache syntax.

The body will be generated automatically if left blank. In that case the SMS will include the first name, last name, email and phone number of the user.

SMS provider

In order for SMS sending to work you need to have configured an SMS provider. See the Botsquad documentation on how to do this.