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  1. Content
  2. Flows
  3. Template Flows
  4. Virtual Chat agent

Menu flow

dialog root

PreviousStart flowNextUnknown flow

Last updated 3 years ago

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Out of the box your virtual agent will have a flow called Menu which is triggered by the root dialog. This is the system dialog that is invoked whenever your virtual agent has nothing more to say, e.g. your virtual agent is done talking and isn't expecting any more user messages. This way the virtual agent can prompt the user for what's next.

The Menu flow typically has only one action to perform, which is the action.

After prompting ("What can I do for you today?") the system will wait for the user to respond and once a new user message is received (a user intent) it will be fired "against the system" to find a corresponding answer, flow or (system) dialog. After finishing this the system will automatically fall back in the prompt action and perform the reprompt ("What else can I help you with?").

Prompt
Menu flow