Auto Responses

Manage auto responses over multiple platforms

In the content part of the bot you can set automatic responses within, and outside of opening hours. This way you will not have to set different responses, or the same response, for every platform individually.

1. Click on Content in the main menu on the left hand side

2. Click on Auto responses

3. Fill in the text that you want the bot to say when the company is open For example: Thank you for your question, we generally respond within 1 hour.

4. Fill in the text that you want the bot to say when the company is closed For example: Sadly we are closed right now. We will come back to you when our office is open again.

You would choose to disable the chatbot on a platform if you want the conversation to instantly escalate to an operator, or when you use a lot of suggestion buttons. Suggestion buttons do not show up on some platforms because the platforms (for example Whatsapp) does not support this.

With a chat on the website customers will expect a fast reaction from the operators, on other platforms this is not the case and you can manage time by using an automatic response stating you will respond within 2 hour.

Disable chatbot on can be found under the skills settings from Flow under Skills.