Start flow
dialog main
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dialog main
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When the call arrives at the bot it will invoke the main dialog. By having a flow that is triggered by the main dialog we can determine the actions that happen at conversation start.
By default the start flow only says "Hi! You are speaking to {{bot.title}}.", but you can easily change it to welcome them or add one or more actions that explain about the bot's purpose for instance. See the action for more details.