Ask text

Asking for free text

When you want your customer to answer a question and simply want to store the exact answer you can use the input method "Text".

In the below example you see two actions. The first action asks the user for her favorite color and stores it in the field "color". This means the answer will be stored in conversation.color.

Asking for free text

Now you can embed this information into another text using mustache syntax. The second action "says" the following text, which embeds the answer in the sentence.

I like {{conversation.color}} too!

Optionally you can define one or more quick replies in order to make it easier for your customer to answer the question. However, the customer isn't limited by the provided quick replies and can still type or say anything.