Prompt

To prompt for the next user action and then reprompt until we stop…

Purpose

This action prompts the user for his or her intent. When the intent is handled, the bot always returns here and reprompts the user for his or her next intent. After prompting the question or the returning question the prompt waits for the user to submit a new message which will be handled by the system (as a frequently asked question, a flow or any other trained intent)

The prompt action is most often used as a menu. You'll therefore find this action to be used in the Menu flow to ask the user "What's next".

Configuring a prompt is a lot like an ask, but instead of only storing the answer or tagging the result it uses the answer to find and execute the next user intent (answer, flow or dialog).

prompt

Parameters

The configuration fields share a lot with the ask action, except for the fact it doesn't store the answer anywhere.

Field	Description
Question	initial question, e.g.: 'What can I do for you?'
Returning	repeating question, e.g.: 'Please select the color you like'
Add condition to action	to configure when or when not to execute this action
Suggestions	quick replies to offer as default follow up suggestions