Glossary

Description of the Answer object

General

All answers share the following fields.

field	description
name*	the name of the FAQ or Flow as it will be shown within the studio for personal overview
condition to answer	to configure when or when not to execute this flow (see conditions)
label*	short label for this question, used for triggering on suggestions (quick replies) and to generate a unique id (which will be prepended by 'faq_').
title*	Title of the question
type*	FAQ (for providing a single answer) Flow (for dialogs, see Flows)

FAQ's

Answers of type FAQ will render a single answer once triggered. The following extra fields can be used in this case.

field	description
answer*	Answer
follow up suggestions	labels of possible follow up questions (see follow-up suggestions)

Follow-up suggestions

field	description
suggestion*	the label of another answer to show as quick reply
condition to suggest	the condition that determines to show this suggestion or not

Tags

field	description
tags	when a tag is set, it can be used as a condition to an answer

Training

field	description
training	train the bot with existing or custom intents to make sure the question is triggered
custom training phrases	training phrases that help the bot link different questions to the correct, same answer
negative utterances	negative phrases that teach the bot that certain sentences should not link to this specific answer

Flows

Answers of type Flow will execute a sequence of steps as defined using the Flows skill. In this case there is only one extra field important and that is which flow to invoke.

field	description
flow*	to select which flow to trigger