Flows
Manage the flow of your conversation
Last updated
Was this helpful?
Manage the flow of your conversation
Last updated
Was this helpful?
Flows are short sequences of actions that together define the behaviour of your virtual agent. The flow of your virtual agent's conversations can be configured on the Flows page.
Flows can be triggered by
(like in the above example)
trained
a
other flows.
Action
Description
To say a text message
To ask a question
To show an image, video or audio fragment
To continuously prompt for the next user message
To elicit multiple data fields using a form
To tag this conversation (label)
To invoke another flow or system dialog
To escalate to live agent (when inbox is enabled)
To leave a note
To send an e-mail
To send an SMS (when SMS provider configured)
To forward the call (for phone only)
To stop the conversation (bot not close it)
To close the conversation
To cancel the current flow and return to root
The actions within a Flow are executed in sequence, top to bottom. Whether or not an action is executed depends on its . Actions can perform the following:
