Embedding

How to embed user data in content

Purpose

Information captured by the Virtual Agent becomes valuable when you can use it as part of the conversation. Therefore, most content fields used in the Content section of the platform can be merged with information that is gathered by the Virtual Assistent, such as user data, conversation data and bot data.

Information can be embedded in content fields using the mustache syntax. In the next examples you see how to do this.

Examples

Embedding the user name and email address:

Please send {{user.first_name}} {{user.last_name}} an email to {{user.email}}.

Embedding the bot title:

Hi I am {{bot.title}}!

Leaving a message to call back:

Call back:
first name: {{user.first_name}}
email: {{user.email}}
phone: {{user.phone}}

Variables

Any variable in the objects user, conversation and bot can be used. These are the most frequently used variables:

user.first_name	First name
user.last_name	Last name
user.email	Email address
user.phone	Phone number
user.locale	The preferred language of the user
user.user_id	The id of the user
conversation.locale	The language of the conversation
conversation.message	The last user message
bot.title	The title of the bot
bot.purpose	The description of the bot
bot.id	The id of the bot