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  1. Provisioning
  2. Connect to a channel

Connect phone

How to connect a virtual voice agent

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Last updated 3 years ago

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To connect the smart IVR to your SIP trunk you have to follow the steps below. Be sure that you have a new channel with an extension number available.

  1. click on Channels in the main menu

  2. click on Telephony in the channel list

  3. click on Enable

  1. choose the SIP registration via Mobile Connect option

  2. choose in the pool the Mobileconnect option

  3. choose MV3 as PBX type

  4. copy the channel name set with your MV3 account and fill this in as Username

  5. fill in the chosen password set with that channel

  6. click on Connect

After a little while the registration status will change to Online. This means that it has been picked up by the sync script and is registered in Mobile Connect. You can now place a call to the new extension to verify that the bot is correctly connected.

Enable telephony channel
Configure Telephony channel settings
Registration status: Online