Virtual Voice Agent

Default flows of your virtual voice agent

System dialogs

Your voice agent comes with standard pre-trained behaviour, like responding to a simple hello or goodbye. The installed skills are equipped with specific pre-trained dialogs and intents to perform this behaviour. We call these dialogs in this context "system dialogs".

Flows can be configured in such a way that they override system behaviour. Out of the box, your voice agent is configured with four Flows that are triggered by system dialogs. This way they get executed instead of the normal system behaviour. These four flows are:

• Start

• Menu

• Unknown

• Close

The below picture shows an example of the standard Flows of a voice agent. This agent is pre-trained with basic opening times and will ask for the name and number of the caller. With this information the company can call back next business day.

The message flow is a custom flow where your voice agent is instructed to get basic information from the caller so the company can get back in touch.

All flows are explained in more detail on the following pages.